Customer Support

We provide 1 years warranty on the installation. All products have a minimum 1 year warranty and if it is confirmed that the camera is defective, this should be returned to us after being provided with an RMA and a replacement will be sent out. As soon as we recieve the faulty camera we aim to post the repaired camera (or replacement) within 1 working day if we have them in stock with a tracking number where possible. Please note that all memory cards are consumable items and these carry a 6 month warranty with Dashcams ltd. If the memory card develops a fault that cannot be rectified by formatting then Dashcams ltd will replace this. You can also contact the manufacturers direct for assistance: Service@Goluk.com Support@blackvue.uk help@gnetsystem.com

All dashcams may have some kind of interference with vehicle DAB reception and this can seem exaggerated when travelling and more apparent in poor DAB reception areas. When we install Dashcams we check the radio reception and also run cables alongside existing vehicle wiring to reduce interference but we cannot guarantee that radio interference will be totally eliminated and due to the varied reception throughout the UK we cannot be held accountable for radio reception interference. If you have a dashcam that allows you to turn off bluetooth and/or wifi then turning this off may also help. Interference may be reduced by adding on clips called “ferrite cores”. These are small barrel connectors around 1” in length and simply clip onto the cable just before where the cable is plugged into the dashcam, they also can be clipped on to the cable on the rear dashcam too. They are freely available on Amazon, ebay or our webstore: https://www.Dashcams.co.uk/product-page/dab-interference-suppressor-ferrite-core

We mount the camera to internal vehicle trim or the windscreen where possible, removing and replacing trim with no damage. The install is known as a "hard wire" installation, all cables will be hidden where possible running alongside existing manufacturer cables and we will use a 12 volt supply / 12 volt switched supply that will not interfere with any of your vehicle electronics. We may use the fuse box or OBD socket in your vehicle to take 12v power from using plug in "fuse taps" which normally does not affect your vehicle warranty however we always recommend that you confirm warranty status with your vehicle manufacturer/dealer before installation. Our installs are fully reversible.

This is more than likely the dashcam memory that is at fault. Cameras with high recording rate and high resolution require fast memory cards and in Blackvue's case they only recommend their own memory otherwise you may risk damaging the dashcam and in turn void your warranty with Blackvue. Replace and format the memory card with a genuine good memory card. If your dashcam is a Blackvue then use only Blackvue original memory. Blackvue dashcam keeps restarting

Dash cameras normally run warm to hot depending on ambient temperature as the camera body also acts as a heatsink. Most cameras have an operating range between -10 deg C and +70 deg C. If the temperature exeeds this range then the camera may shut down until normal operating range is reached. This is perfectly normal. If the camera is subject to temperatures outside of this safe operating range then your warranty may be affected and if the camera develops a fault then this may not be covered. If the temperature outside is excessive, you can turn ON Parking Sleep Mode temporarily so the Camera goes to sleep after you have parked up. You should do this with each camera, within the settings.

The camera may have lost power or the camera thermal protection may have activated in extreme heat. If you have a Vehicle where the power may have been used from the vehicles OBD (On Board Diagnostic port), check the plug to ensure it hasn't come loose or if the power switch (if fitted) has been knocked. This may be used on some EV's such as TESLA. This port can be located in the drivers footwell (if you have this fitted). Simply remove the plug by pulling downwards and reseat it, also if you have a power switch installed on the plug, ensure that this is switched to the on (1) position. If you do not have this plug then simply unplug the usb/power lead from the side of the camera and leave the camera off for 5 minutes before plugging the cable back in. This will then reset the camera and its wifi. If there aren't any lights then you can ensure that the camera itself is ok by using another micro USB power cable if the camera is powered by micro USB. These are standard cables that are used on many devices and phones. OBD power plug (used on some vehicles) If you camera is still dead, please contact us

It is recommended to format the memory at least every 3 months and also replace the memory card every 12 months (if you drive daily). The memory required is a Class U3 or above and up to 500gb. You can either do a quick format of the memory card on the camera by: Press "ok" to stop recording. Press "M" to enter the menu's Press "🔼" or "🔽" to select "Format", then press "ok" to delete all data. Press "M" to come out of the menus. or a quick format within the phone app by: Turn on the camera wifi by pressing and holding "🔼" for a few seconds until you hear a beep. On your mobile, select the dashcam wifi (similar to ZD87_XXXXXX) and connect to it. Open the "WitCam" app on your phone. Click "Connect device" Click the setting gear icon in the top right (you may have to stop the camera recording first). Select "Format" at the bottom of the settings page and then "ok"

Make sure that you have the "WitCam" app on your phone. Turn on the camera wifi by pressing and holding "🔼" for a few seconds until you hear a beep. On your mobile, select the dashcam wifi (similar to ZD87_XXXXXX) and connect to it. Open the "WitCam" app on your phone. Click "Connect device" Select the "Album" image in the bottom right corner. select which clip you wish to download. You can also view the recordings by powering off the camera and ejecting the memory card then putting it into your PC or Mac using a memory card reader.

You can download the firmware through the app in the settings. Or you can go directly to Blackvue's website and also gett the desktop app too. https://www.blackvue.com/downloads/

The default wi-fi password for your BlackVue device is found on the front unit after you remove it from the front mount. You will see the SSID, which is the wi-fi network name, as well as the default password. This is different for every camera.

In the Blackvue app, tap the menu (top left 3 horizontal lines) then tap your username. More information on usage will appear here along with the option to upgrade your account.

Take out the microSD card (from the side of the camera, this may be under the flap) then > format it -> update the firmware -> Insert back in the dashcam. Formatting the microSD card will delete all the recordings on the card, so make sure to back up the necessary files by saving them in the internal memory or on BlackVue Cloud (Cloud compatible dashcam’s only), or by connecting the microSD card to the computer before formatting it. We are not responsible for the loss of video files. Formatting the microSD card at least once a month is recommended. Format the microSD card if the recorded video quality appears to be poor. It is recommended to use the BlackVue microSD cards only. 3rd party microSD cards, especially SanDisk microSD cards, may have compatibility issues with BlackVue dashcams and may void the warranty. Format using dashcam’s self-format function: To format the microSD card press the Wi-Fi/Format button on the side of the dashcam for 10 seconds until the dashcam beeps.

If you are using a third-party microSD card in the BlackVue dashcam, it can cause the dashcam to reboot randomly. You can try to troubleshoot the issue by formatting the microSD card or updating the firmware. But if the issue recurs, we recommend using a BlackVue microSD card or an "ultra" memory card designed for constant dashcam use. In case you are using a BlackVue microSD card and it is new but the dashcam reboots randomly, format the microSD card, and update the firmware then insert it in the dashcam.

BlackVue Cloud has been around for a while now, and it’s sometimes possible to get a good deal on a second-hand Cloud-compatible BlackVue. If you are interested in using the Cloud functions of your soon-to-be purchased BlackVue dash camera, there is one thing you should definitely check: make sure the previous owner has unregistered the dashcam they are selling. If the camera is still registered under the first owner’s BlackVue Cloud Account, you won’t be able to register it under your own account. If you have linked and registered your Blackvue camera, before selling, unregister the camera in the app. First, log into your Cloud account, then follow the steps as shown in the screenshots below: Buyers: make sure the dashcam is unregistered. Sellers: Unregister your camera before selling.

On the Finevu GX1000 dashcam, the rear camera is connected to the front unit via a cable with removable plugs. It may be that the plug just needs reseating on both the head unit and the rear camera. Simply switch the camera off using the sliding power switch and then pull the plug out and push it back in. Do this on both connections as per the photo:

Beeping on dashcams are normal and dependant on model the sounds and notifications can be turned off. Audible alerts on the FineVu GX1000 whilst driving are normally 2 beeps and these can be a number of reasons with the common being sudden impact or sharp cornering / driving over bumps / potholes. The beeps are to indicate the recording has being marked due to the shock sensor setting, we normally set this on low but if the beeps annoy you then you can turn the audio down and/or turn the g-sensor to off. Connect to the GX1000 dashcam and go into settings. Then go into "Record" and check the "Event Sensitivity", it is recommended to have this on Low, or to turn off the beeps set it to Off. Be aware though, if ever you have an impact whilst driving, the camera will not mark the impact as a seperate "event", it will however record the event in normal driving loop recording. You can also turn the main volume of the dashcam down or off on the main setting screen. The default recommended level is 3. There are also settings in the ADAS (Advanced Driving And Safety) screen. FVMA (Front Vehicle Motion Awareness), if this is ON and you are at traffic lights with a vehicle in front of you, when the vehicle in front moves away, the camera will beep twice to notify you. LDWS (Lane Departure Warning System), when this is enabled, the camera will beep when you veer out of the lane at the specified speed. On-Time Notice, The dashcam will alert you on the hour every hour. Speed Camera Notification and Mobile Camera Alert, enables speed camera alerts. Driving Rest Notification will alert you if you have been driving for long periods of time.

All FineVu dashcam models can be formatted by holding down the record button for 5~ seconds. Most models automatically format the memory card when first powered up. If your FineVu camera is stating that it cannot read the SD card, or there is an SD card issue, please perform this formatting step and if there are further notifications of a memory card issue, you may have to replace with a new memory card. The FineVu GX1000 requires you to hold both the record + wifi buttons to format the SD card or you can format the card within the FineVu app.

A number of factors will stop you from being able to connect to the FineVu GX1000 dashcam. Delete the FineVu app and reinstall it, make sure to download the correct app as per below, FineVu Wi-Fi. When you open the app, it's important to give the app the full access it needs to be able to connect to your phone. It will ask to have full access to your photos, full local network access and also GPS access (you can select only give gps when the app is running). If you decline any of these the app will not connect to the dashcam. If you have apple CarPlay or android auto, make sure to disable this by turning off your phone's bluetooth connection, you must turn bluetooth OFF. To connect to the dashcam run the app. If you have connected to a dashcam before, you might have to remove its association, to do this follow the steps below by clicking the top right icon, then click initialise connected device and then click reset. Now you can press the wi-fi button on the dashcam to turn on its wi-fi, then a couple of seconds later click "Connect Dashcam" in the app. Between 3 to 12 seconds, the dashcam will connect to your app.

This can be common in dashcams due to a number of factors. f you are not next to the camera, ensure that you are within 3 metres of the camera. Usually when you can see the Camera Wi-Fi but not connect, it means you are too far away from the camera. ** Rebooting your phone/tablet and closing all other background apps normally resolves connection issues 99% of the time along with ENABLING AIRPLANE MODE** Rogue background apps on your phone can interfere with the connection to the cameras so you should also force quit all other apps on your phone (this is normally done by swiping up on the phone app). Apple carplay can fight for the connection to your phone and this will disconnect your dashcam. Make sure to turn off bluetooth on your phone and ensure that apple carplay does not connect. Other wifi interference could also disconnect your dashcam. If you are looking to download lots of footage its always quicker to remove the memory card and put it into a memory card reader in your mac or pc. Please check the FineVu GX1000 user manual below, specifically pages 10 and 11.

The FineVu GX1000 has multiple settings that can easily be configured to enable parking mode recording whilst your car is parked. This allows the car to record its surroundings, if motion occurs near your car or if your car is hit whilst parked. Extra battery packs might be recommended dependant on your vehicle type and parking recording requirements. The GX1000 will use the power from your 12 volt car battery and can be configured to switch itself off safely so as to not drain your car battery. Your car will naturally use power whilst it is parked but if you use your car daily then you can normally benefit from parking mode recording. It's very easy to configure parking mode on the FineVu GX1000 and there are multiple safety options that can be set on the GX1000. These options will switch off the dashcam when your 12 volt battery drops to a certain level OR if a time period has passed (whichever comes first). There are 2 main settings pages within the FineVu app, RECORD and POWER. 1 Setting Parking recording to OFF On the RECORD page you can set PARKING RECORDING to be on as motion, Smart Time Lapse, 15FPS and Power Saving. If you want the GX1000 to switch off when you switch your car off then you can set parking to OFF. In this mode, the camera will not use any power whatsoever whilst parked and it will not record. 2 Setting Parking recording ON (efficient setting) If you wish to have parking mode enabled when you park, the most efficient option would be to set PARKING RECORDING to POWER SAVING. This is the most energy efficient parking option that will record an impact to you car if hit whilst parked. It will also turn off the dashcam should your 12 volt battery drop to around 12 volts. 3 Setting Parking recording ON (advanced setting) if you use your vehicle daily and drive more than 30 minutes for each journey, you can benefit from the advanced parking mode by setting MOTION DETECTION and then going in to POWER and setting the LOW VOLTAGE SETTING to 12.2v and the CUT OFF TIME to 3 (hours). This will set the camera to record any motion around your car and should your 12 volt battery drop to around 12.2 volts OR 2 hours pass (whichever comes first) then the camera will power itself off. You can play around with the voltage and time settings, we just wouldnt recommend setting anything less that 12v. Please note when using parking mode. Depending on your vehicle, an alert might be displayed saying that something is draining your car battery whilst parked, but rest assured setting the safety features above, the GX1000 will switch itself off accordingly. We also recommend, if you are going away or leaving the car for any period of time, just switch off the dashcam.

If you cannot see the GNET wifi hotpsot in your phones wifi list, make sure that the wifi is turned ON, on the camera. You can turn on the wifi by pressing the button on the Side of the GNET (G-ON1 G-ON2 and G-ON3). You will hear a notifcation to say the WiFi is on. If you hear the dashcam say "no WiFi dongle" then press and hold the power button to power off the dashcam. Remove the wifi dongle for 60 seconds (small black dongle in the image below on the rear of the dashcam) and then reinsert. Power the camera back on. Also make sure that the camera is in WiFi mode (and not Cloud mode). Press and hold the button on the top of the dashcam for 4 seconds, this will switch between cloud mode and local WiFi mode. Delete/remove the GNET app from your phone and reinstall, making sure to ACCEPT the notifications and network access on your phone (if you do not accept then the app will not see the dashcam). Lastly, ensure that your phone/tablet has been "bound" to the dashcam. You can do this by connecting your phone to the GNET wifi (password is qwertyuiop). When you see the tick, press the WiFi button on the GNET dashcam. Then immediately open the GNET app, The camera will then bind to your phone. You can only bind one phone at once to the dashcam.

The best settings for this is to turn down the sensitivity settings and and also turn off the Event Buzzer and Voice Guidance as per the pictures:

The G-ON dashcam cloud setup instructions can be downloaded by clicking the cloud icon. All other GNET Firmware and manuals can be downloaded here:

Navigate to https://cloud.gnetsystem.com In the tab "My Vehicles", select your vehicle/dashcam and then select "Management" and then "Delete". This will remove your dashcam and be marked for deletion. Your dashcam cloud files and camera will be removed in 30 days. Please note, to permanently delete immediately you will need to go into "Management" again and then selection "Deleted Vehicles". Then click the 3 dots and select "Delete Forever".

Check the mifi/Wi-Fi hotspot you are using to connect the gnet camera to the cloud is working fine. If you are using a usb mifi, you should be able to see its Wi-Fi name (our mifi dongles are UFI-xxxxxx) using your phone or tablet. Connect to this (password is normally 12345678) and check that you can see the Internet by browsing to a web page. If it says in the wifi list that there is no internet connection then you might be in a poor signal area or there is an issue with the sim card / data. please note, Mifi / cloud dongles can take up to 10/15 minutes to connect to cloud if the modem / dongle has been in a deep sleep and/or the network is weak (we tested this at 16 minutes and 30 seconds in a poor signal area, with the vehicle stood still). The time may improve if the vehicle is in motion and you may not even get a connection at all in weak signal areas. A strong GPS signal is also required for the cloud connection to be active, this may not work in carparks/basements and poor GPS signal areas. Weather can also be a contributing factor. Navigate to the hotspot status page using your phone web browser, this may be 192.168.0.1 you should now see a status page * this will give a good indication on the status of the internet connection. Check the mifi dongle is connected to the internet. If it is not connected to the internet then you will need to check the APN settings (the settings that tell the dongle who your sim provider is etc) Click the SETTINGS tab. Click Dial-Up and then profile management. You will need to ensure the information on this tab is the same as the sim provider, in our example below this is for LEBARA (they sit on the Vodafone network so it may show Vodafone naming). You can also check if your sim has run out of data: Navigate to the SMS tab Login with the password of admin. Navigate to the SMS tab again, here you will see text messages sent to your sim. check that you haven’t had a text to say that you have run out of data, if so you will need to contact your sim provider.

Ensure you have the "Goluk" app on your Android or iPhone. You can also unplug the dashcam and eject the memory card to then view the videos on your mac or pc. 1. Connect to the camera wifi, the wifi name will start "Goluk_XXXXXX" and the standard password is "123456789" 2. Open the Goluk app. 3. The camera should sync to the phone and you will be able to press the blue button for live view or jump straight into the album recordings by clicking "album". 4. If the app doesnt see the camera there will be a blue dotted line around the blue button. If this is the case, quit the app (swiping up to make sure its quit from background), along with all other apps then open the app again. 5. If you still cannot connect, click back to your wifi settings to make sure you are still connected to the camera wifi, then go back into the Goluk app. Click wifi connection and if it asks you which camera you have (Android) select your camera T2s etc.

The camera may have lost power or the camera thermal protection may have activated. In extreme heat, the Goluk camera's automatically disable Wi-Fi, the camera will still record as normal. Please let the camera cool down and then the Wi-Fi will turn on. If you have a Vehicle where the power may have been used from the vehicles OBD (On Board Diagnostic port), check the plug to ensure it hasnt come loose or if the power switch (if fitted) has been knocked. This port can be located in the drivers footwell (if you have this fitted). Simply remove the plug by puilling downwards and reseat it, also if you have a power switch installed on the plug, ensure that this is switched to the on (1) postion. If you do not have this plug then simply unplug the usb lead from the side of the camera and leave the camera off for 5 minutes before plugging the cable back in. This will then reset the camera wifi. Rogue background apps on your phone can interfere with the connection to the cameras so you should also force quit all other apps on your phone (this is normally done by swiping up on the phone app). Reset the wifi on your phone by turning OFF the wifi and activate flight mode. Then turn JUST wifi back on (flight mode must be still ON). Lights should have now illuminated on the camera. If there arent any lights then you can ensure that the camera itself is ok by using another micro USB power cable. These are standard cables that are used on many devices and phones. Plug the USB socket into a power source and then the micro USB connector into the side of the Dashcamera. After approximately 10 seconds the Camera should boot up and you will hear voice prompts indicating this. If you do now see lights but are still unable to connect the camera, then you can perform a Factory Reset by inserting a paperlip into the hole on the side of the camera. This will reset everything back to default and the wifi should now appear (however the default GOLUK_?????? camera name will now be used until you rename the camera in settings.) OBD power plug (used on some vehicles)

This will happen if you have the audible alert set on the g-sensor (the technology that detects a sudden impact/knock on your vehicle. This would include going over any bumps whilst driving). You can turn the volume down by connecting to the dashcam wifi, then opening the goluk app and turning off "Emergency video prompt" in the settings screen. If you wish you can also turn down the sensitivity by adjusting the "G-sensor Sensitivity" option in settings, set it to low or turn it off along with turning down the "Prompt tone volume" (the options might be slightly different dependant on dashcam model).

If you are not next to the camera, ensure that you are within 3 metres of the camera. Usually when you can see the Camera Wi-Fi but not connect, it means you are too far away from the camera. ** Rebooting your phone/tablet and closing all other background apps normally resolves connection issues 99% of the time along with ENABLING AIRPLANE MODE** Rogue background apps on your phone can interfere with the connection to the cameras so you should also force quit all other apps on your phone (this is normally done by swiping up on the phone app). Reset the wifi on your phone by turning OFF the wifi and activate flight mode. Then turn JUST wifi back on (flight mode must be still ON). Other Wi-Fi in the area may affect the download speed between the camera and your phone/tablet. You should ensure that any VPN connections are disabled and also try turning off bluetooth along with trying a new phone/tablet device with VPN and bluetooth disabled. Please also note that iphone and Android may update the OS on your phones that may affect how the camera's communicate. Android specifically tries to fall back to 4g/3g if the wifi it connects to is unable to see the internet (which is the case with the Goluk camera's). To eliminate this, please also disable your phones data connection and also try enabling AIRPLANE MODE and then just re enable wifi and connect to the camera. Apple carplay can also affect the wifi connection to your dashcam, ensure this is disabled by disabling bluetooth on your phone or temporarily disabling carplay in your car. Lastly, leave the camera connected and powered on for at least 30 minutes. Then power off the camera, at this point you should hear the prompt "Goodbye, Goluk", if you do not hear this prompt and the camera's lights go out immediately when you pull the power, please contact us and quote error "BT1"

Insert a paperclip into the side of the camera, this will reset the camera to factory default. You will then be able to connect to the camera again. Follow the recommended camera settings for optimal performance

These are the recommended settings:

The camera may have experienced an incorrect shutdown or the memory card may have developed a fault. It may just need re seating and formating due to movement. Please also note that in extreme temperatures it also may need to cool down. The cameras have an operating range between -10 deg C and +70 deg C and may shutdown outside of this range. (Currently) Goluk recommend the Toshiba Exceria M301 Micro SD cards as these have an operating temperature of -25 degree Celsius to +85 degree Celsius. If you get an error "Hi Goluk, Hi, Goluk, Hi Goluk" this is due to the memory card overheating. You will need to cool the vehicle cabin down ands then re format the memory card as below. First, make note if the timestamp on the camera recordings are correct. 1. Power the camera off by unplugging it and leave off for approximately 1 minute. 2. Eject the memory card. 3. Power the camera on and wait approximately 15 seconds. 4. Insert the memory card. 5. Connect to the camera by selecting the camera wifi hotpsot in your phone wifi settings. 6. Open the Goluk app and Click the blue button at the bottom of the screen. 7. Click STORAGE INFO 8. Click Format the SD Card. (if you get an error, click ACKNOWLEDGED and eject the memory card from the camera and then reinsert it. 6. Click "Format the SD Card". If you still get an error then take out the SD card and format it on your PC (not via the APP) with the ExFAT file system to check that the card can be formatted normally. This should be a normal format and not a quick format. If there is an error and your card is within our 6 month warranty please contact us and quote error "MY1". If the card is out of this warranty period then you will need to replace it. Please try another card, we recommend TOSHIBA Exceria Class 10 and above from Amazon. Lastly, if the card formated ok, please insert back into the camera and then power on. After 1 minute, please power off the camera, you should hear the prompt "Goodbye, Goluk", if you do not hear this prompt and the camera's lights go out immediately when you pull the power, please contact us and quote error "BT1"

If you experience downloading issues then you may need to format your memory card. Once you have formatted you should open up the Goluk App (you dont need to be connected to the camera for this), then select GENERAL SETTINGS and then click CLEAR CACHE.

This is a result of a memory card malfunction and may be due to extreme heat. The cameras have an operating range between -10 deg C and +70 deg C and may shutdown outside of this range. (Currently) Goluk recommend the Toshiba Exceria M301 Micro SD cards as these have an operating temperature of -25 degree Celsius to +85 degree Celsius. However, in extreme heat the card may reach temperatures higher than this if you do not have your cabin set to cool down or have adequate ventiliation in your vehicle. You can also turn ON Parking Sleep Mode temporarily so the Camera goes to sleep after you have parked up if the temperatures are excessive. You should do this with each camera, within settings. If you have an error "Hi Goluk, Hi, Goluk, Hi Goluk" this is due to the memory card overheating. You will need to cool the vehicle cabin down and then re format the memory card. First, make note if the timestamp on the camera recordings are correct. 1. Power the camera off by unplugging it and leave off for approximately 1 minute. 2. Eject the memory card. 3. Power the camera on and wait approximately 15 seconds. 4. Insert the memory card. 5. Connect to the camera by selecting the camera wifi hotpsot in your phone wifi settings. 6. Open the Goluk app and Click the blue button at the bottom of the screen. 7. Click on the gear icon (in the top right corner) 8. Click Format the SD Card. (if you get an error, click ACKNOWLEDGED and eject the memory card from the camera and then reinsert it). 9. Click "Format the SD Card" again. If you still get an error then take out the SD card and format it on your PC (not via the APP) with the ExFAT file system to check that the card can be formatted normally. This should be a normal format and not a quick format. You can also format the card in your Apple Mac using the Disk Utility App. If there is an error and your card is under warranty please contact us and error "MY1" Please also try another card if possible (SAMSUNG or TOSHIBA Class 10 and above). Lastly, if the card formated ok, please insert back into the camera and then power on. After 1 minute, please power off the camera, you should hear the prompt "Goodbye, Goluk", if you do not hear this prompt and the camera's lights go out immediately when you pull the power, please contact us and quote error "BT1"

Firstly check to see if a red light is illuminated when you press the remote button. If there isnt a light then you will need to replace the internal battery with a new one. The battery type is a CR2032. It should be noted that The WDF button may not activate if your dashcam is recording an URG clip at the same time. The URG recording mode has priority to record before the WDF mode. In order to test your WDF button, please power off the camera by removing the power cable for at least 2 minutes. Power the camera back on and wait 20 seconds for it to boot up. Connect to your camera wifi and open the Goluk app. Press the WDF button and a clip should start recording. If it doesnt, first try moving the button as other electronics may interefer with the signal. If the WDF button still doesnt work, the camera settings may need restoring to factory defaults. 1. Hold a paper clip in the "reset" hole of the camera, just next to the memory card slot for 8 seconds. The camera will then reboot (around 40 seconds). 2. Connect to the new camera Wifi and open the Goluk App. 3. Reformat the memory by going into Settings (gear icon). 4. Set all your prefered camera modes and rename the camera's, setting passwords as you wish. 5. Lastly, turn off the camera and leave for approximately 20 minutes. Your WDF button should now operate the camera. If the WDF remote button loses sync with the camera after performing the above then there may be interference between the button and the camera from vehicle electronics and this can be fixed by moving the button to another location within your car.

Reformating the camera memory cards in most instances will rectify this. The camera's are writing many files to the memory cards potentially 24hours a day. It is recommended to reformat your Dashcam memory card at least once every month (or 2) and you should check the recordings regularly to ensure the camera is recording correctly. The memory card could get corrupted if the camera isnt powered down correctly or if the power cable is inserted and removed quickly. Memory cards have a certain lifespan and this can vary due to heat and other factors but you should expect to get around 1 year life out of a memory card. To format the memory: 1. Power the camera off by unplugging it and leave off for approximately 1 minute. 2. Eject the memory card. 3. Power the camera on and wait approximately 15 seconds. 4. Insert the memory card. 5. Connect to the camera by selecting the camera wifi hotpsot in your phone wifi settings. 6. Open the Goluk app and Click the blue button at the bottom of the screen. 7. Click STORAGE INFO 8. Click Format the SD Card. (if you get an error, click ACKNOWLEDGED and eject the memory card from the camera and then reinsert it. 6. Click "Format the SD Card". You should also go into GENERAL SETTINGS in the APP and then click CLEAR CACHE. If you still get an error then take out the SD card and format it on your PC (not via the APP) with the ExFAT file system to check that the card can be formatted normally. This should be a normal format and not a quick format. If there is an error and your card is within our 6 month warranty please contact us and quote error "MY1". If the card is out of this warranty period then you will need to replace it. Please try another card, we recommend TOSHIBA Exceria Class 10 and above from Amazon.

The app settings and camera settings may be out of sync. To fix this, simply connect to the camera's Wi-Fi and then into the camera settings (gear icon). Then untick "Record Voice" and click back. Go back into the settings and tick "Record Voice" then click back. You can check the voice is now recording by pressing the "Action/Wonderful" button and checking the recording for audio. it is also recommended to format your memory.

The filesystem is EXFAT. A quick format can be completed by connecting to the camera wifi and then going into the Goluk app, blue button, then settings/gear icon in the top right. Here you will see the memory card info. Click into that and you will be able to perform a quick format. For a more comprehensive format it is recommended to use a PC or Mac. You need to select EXFAT as the filesystem.

It is recommended to connect to the camera wifi at least every couple of months and open the app along with performing a memory card format. Goluk bring out firmware updates that fix bugs/issues that may arise and the only way that you will know about the firmware update is when you connect to the camera's and open the App. Also when you do this, you should format your memory card to ensure the card is still functioning as it should. The memory card writes thousands and thousands of video files and you should ensure that the card is still ok. It is recommmended to format the card every couple of months and also replace the card at least every 12 months. If you havent used your vehicle for a while the dashcam backup battery may deplete and the date & time will reset or show a spurious date/time, this is normal. When you connect to the camera, this will also syncronise the date and time automatically. A quick format can be completed by connecting to the camera wifi and then 1. going into the Goluk app, 2. click blue button 3. click settings/gear icon in the top right. Here you will see the memory card info. Click into that and you will be able to perform a quick format.

If you have had a Dashcam hardwired into your vehicle, you may recieve a warning message saying "high battery drain" or "electrical fault". This can vary depending on vehicle make/model. The message is normal and the reason for this is that your vehicle has detected something using its 12 volt power whilst your vehicle is switched off. (the Dashcams). When a Dashcam is hard wired, it is allowed to be powered up to 24/7 and will stay on and protect your car whilst parked for as long as your vehicle battery is at a safe level (enough to start your vehicle again). This safe level is normally around 11.8 volts but might drop past this if you dont use your vehicle for a long period of time. When we hardwire Dashcam's into vehicles, we may install a battery monitor kit that will allow the Dashcam to be powered whilst the vehicle is off. This then safely powers off the Dashcam's at a safe voltage level (this is normally between 12volts and 12.5volts). However, if you do wish to utilise "parking mode" on the Dashcam then other functions in your vehicle may not be availble until there is sufficient power in your vehicle battery. This might include things such as: Start / Stop (engine) Keyless Entry This is only temporary and more noticable during the winter months due to your vehicle using more power like lights and heating. You can set the camera's to go to "sleep" when your vehicle is powered off and they will not use as much power and the messages may clear (again this is also dependand on how often you use your vehicle and how long the journey is). When you do longer journeys, your vehicle will charge its own battery more. Depending on the battery monitor used, there may be an option for you to manually select the point at which the camera's are powered off and this will be explained at installation. This setting is availible on the Goluk T Series Camera by connecting to the camera WiFi and going into settings. Then turning on "Parking Sleep Mode": Be aware, your Dashcam will NOT record whilst parked when it is in sleep mode. Please also note that vehicles with Start/Stop enabled may result in gaps in LOOP mode when driving. This is because when the vehicle starts its engine after stopping, a drop in voltage triggers the camera to power down momentarily. It will power back on and start recording within a few seconds. You can stop these recording gaps by disabling the Start/Stop function or by having a parking mode battery installed.

If your camera is still within the one year warranty and appears to have developed a fault please contact us on: Info@Shield-IT.co.uk Please add a brief summary of the issue and confirm that you have completed the steps above. We will then issue a RMA number and may require you to return just the camera securely where it will be repaired or replaced. As the camera's are portable, they are easily removed as per this video: Should you wish to contact Goluk for support: Service@Goluk.com

Changing your disarm sequence (PIN code) can be done at any time but there are few things that you will need know before you can complete this process successfully. What buttons are available on your vehicle - this information should have been given to you by your installer as there are variations between vehicle versions and specifications. Is your vehicle using the alternative to the accelerator input - check the list at the end of this article What is your indication signal and how fast does it react - some vehicles have slow indications that are fine for normal operation but can be confusing when in sequence change mode, check the end of this article for some examples Each button press needs to be within 2 seconds of the previous button press otherwise the Ghost will consider the sequence completed Some buttons are only active up to 5 seconds after the ignition has been switched on Some buttons require a long press (half a second) before activating, a short press will not register The disarm sequence can be between 4 and 20 presses of any of the working buttons and buttons can be repeated The service/valet button however can only be used 4 times in the disarm sequence Decide what you want your new sequence to be before starting this procedure! To start the process you need to have either the normal disarm sequence or the emergency override code (on the card) Using the normal disarm sequence To enter sequence change mode you need to follow these steps Switch on the ignition without starting the engine Enter the current disarm sequence - 2 flash confirmation Press and hold the accelerator pedal to the floor Enter the current disarm sequence again - indication will start to flash once every 3 seconds, this means the Ghost is in learn mode Release the accelerator pedal Enter the new disarm sequence Wait for 3 flashes Enter the new disarm sequence again 2 flashes confirms that the process was successful, 4 flashes means there was an error. If there was an error the disarm sequence will not be changed. Using the emergency code If you have forgotten to disarm sequence or it is not working for whatever reason you can use the emergency code on the black card that came with your Ghost. The number you are looking for is the 4 digit number under the scratch off area. To use this you need to follow the steps provided in the Emergency code help section Having problems with this? On new BMW (G chassis) there is no traditional ignition state, to enter the correct mode press quickly the start button 3 times until diagnostic mode is active and the instrument lamps become active. If the process is not successful you should always be able to use the old disarm sequence, this will not be erased at any point. Vehicles is alternative inputs for accelerator Porsche models before 2018 - press and hold the hazard switch to simulate the accelerator being pressed and held Some Audi / VW / SEAT / Skoda / Bentley - if the accelerator does not work use the high-beam flash (pull towards the driver) Some post 2017 Range Rover / Land Rover / Jaguar - if the accelerator does not work use the high-beam flash (pull towards the driver) On vehicle that use the accelerator as part of the disarm sequence you must move step 3 (press and hold accelerator) to the end of the disarm code repeat. Ignition is defined at when all the instrument lamps turn on and back off and the car is fully active. On some vehicles it this might take 2 presses of the start button without your foot on the clutch or brake.

The engine warning light or other lights may appear on the dash if you don't wait for the “2 flashes” after you have entered your unlock code to start the vehicle. Make sure to enter the unlock code, then wait for the 2 flashes before starting the car. On most vehicles the engine management warning light will got off after a few minutes/drives and ignition cycles. If it doesnt, then you can put the Ghost into service mode and then take it back out of service mode again.

In order to not give your disarm code to the garage, you can place the Ghost immobiliser into Service / valet mode. Service / valet mode allows you to hand over the keys to your car to someone without having to give them your disarm sequence. This way they get to know that your car is protected by the Ghost. Use this mode when you take your car for service or valet parking. Here are a few key points about service mode. Allows for an indefinite amount for starts and drives without needing the disarm sequence Turns off all key learning protection (this is still active when the Ghost is disarmed!) Can be manually turned exited Will exit automatically when driven for a reasonable time How to enter service / valet mode Disarm the system using your disarm sequence or mobile app Drive to, and park up at the dealership, airport, valeter’s etc and while the engine is still running, turn the app completely off then press your service button 5 times The indication lamp will flash back at you 5 times to confirm service / valet mode has been entered How to exit service / valet mode manually Simply enter your normal disarm sequence (must have an ignition cycle since service mode was entered) There will be the normal disarm 2 flash confirmation The next time the ignition is switched off the Ghost will rearm as normal How service / valet mode exits automatically Drive up to 31 mph (50 kph) Continue to drive (at any speed) for 15 minutes Once the time as elapsed there will be 2 flashes to indicate that service / valet mode has exited Note 1: If you switch off the ignition before the 15 minutes time has elapsed the Ghost will stay in service / valet mode Note 2: Should you not know what your service button is contact us or your installation company

These are possible resolutions for if you are having problems starting after entering your disarm sequence (PIN code) and getting your 2 flash confirmations. Symptoms like continuous crank without starting or ignition turning off before trying to start. This is sometimes needed for newer VAG cars, S3, SQ5, Golf mk7.5 GTI etc. Process 1: Switch on the ignition Enter your disarm sequence Wait for the 2 flash confirmation Press the service button 5 times to enter service / valet mode Wait for the 5 flash confirmation Switch off the ignition Toggle the ignition on and off (without trying to start) 5 times Start the engine If all is working now you can enter the disarm sequence to exit service / valet mode Process 2: Switch on the ignition Enter your disarm sequence Wait for the 2 flash confirmation Do no start the engine Switch off the ignition Wait 1 minute Switch on the ignition Enter your disarm sequence Wait for the 2 flash confirmation Start the engine

The Ghost 2 immobiliser allows you to pair 2 phones to each Ghost. You can also pair the same phone with multiple Ghost's. If you have already paired 2 phones to the Ghost and now have a new phone, you must remove the previous pairing from the Ghost. To remove previous phone pairings: Ignition on Enter current unlock code (two flash) Accelerator down (or alternate button) Enter unlock code again (now in learn mode) Wait for flash every 3 seconds, remove foot from accelerator pedal Enter code again (flash) Enter code again (flash) All phones now removed To pair your new phone: Ignition on Enter current unlock code (two flash) Accelerator down (or alternate button) Enter unlock code again (now in learn mode) Press the Service button (listed in your manual) Open the Ghost app and press the "+" button A prompt should appear and ask for your Bluetooth code (you can find this on your Ghost 2 card. (Please note that you only have about 3 seconds to enter your Bluetooth code, if you dont enter this in time you will have to start the process again) Once Bluetooth code entered, you will get two flash, switch off, phone now paired