Customer Support

We provide 1 years warranty on the installation. All products have a minimum 1 year warranty and if it is confirmed that the camera is defective, this should be returned to us after being provided with an RMA and a replacement will be sent out. As soon as we recieve the faulty camera we aim to post the repaired camera (or replacement) within 1 working day if we have them in stock with a tracking number where possible. Please note that all memory cards are consumable items and these carry a 6 month warranty with Dashcams ltd. If the memory card develops a fault that cannot be rectified by formatting then Dashcams ltd will replace this. You can also contact the manufacturers direct for assistance: Service@Goluk.com Support@blackvue.uk help@gnetsystem.com

All dashcams may have some kind of interference with vehicle DAB reception and this can seem exaggerated when travelling and more apparent in poor DAB reception areas. When we install Dashcams we check the radio reception and also run cables alongside existing vehicle wiring to reduce interference but we cannot guarantee that radio interference will be totally eliminated and due to the varied reception throughout the UK we cannot be held accountable for radio reception interference. If you have a dashcam that allows you to turn off bluetooth and/or wifi then turning this off may also help. Interference may be reduced by adding on clips called “ferrite cores”. These are small barrel connectors around 1” in length and simply clip onto the cable just before where the cable is plugged into the dashcam, they also can be clipped on to the cable on the rear dashcam too. They are freely available on Amazon, ebay or our webstore: https://www.Dashcams.co.uk/product-page/dab-interference-suppressor-ferrite-core

We mount the camera to internal vehicle trim or the windscreen where possible, removing and replacing trim with no damage. The install is known as a "hard wire" installation, all cables will be hidden where possible running alongside existing manufacturer cables and we will use a 12 volt supply / 12 volt switched supply that will not interfere with any of your vehicle electronics. We may use the fuse box or OBD socket in your vehicle to take 12v power from using plug in "fuse taps" which normally does not affect your vehicle warranty however we always recommend that you confirm warranty status with your vehicle manufacturer/dealer before installation. Our installs are fully reversible.

This is more than likely the dashcam memory that is at fault. Cameras with high recording rate and high resolution require fast memory cards and in Blackvue's case they only recommend their own memory otherwise you may risk damaging the dashcam and in turn void your warranty with Blackvue. Replace and format the memory card with a genuine good memory card. If your dashcam is a Blackvue then use only Blackvue original memory. Blackvue dashcam keeps restarting

Dash cameras normally run warm to hot depending on ambient temperature as the camera body also acts as a heatsink. Most cameras have an operating range between -10 deg C and +70 deg C. If the temperature exeeds this range then the camera may shut down until normal operating range is reached. This is perfectly normal. If the camera is subject to temperatures outside of this safe operating range then your warranty may be affected and if the camera develops a fault then this may not be covered. If the temperature outside is excessive, you can turn ON Parking Sleep Mode temporarily so the Camera goes to sleep after you have parked up. You should do this with each camera, within the settings.

The camera may have lost power or the camera thermal protection may have activated in extreme heat. If you have a Vehicle where the power may have been used from the vehicles OBD (On Board Diagnostic port), check the plug to ensure it hasn't come loose or if the power switch (if fitted) has been knocked. This may be used on some EV's such as TESLA. This port can be located in the drivers footwell (if you have this fitted). Simply remove the plug by pulling downwards and reseat it, also if you have a power switch installed on the plug, ensure that this is switched to the on (1) position. If you do not have this plug then simply unplug the usb/power lead from the side of the camera and leave the camera off for 5 minutes before plugging the cable back in. This will then reset the camera and its wifi. If there aren't any lights then you can ensure that the camera itself is ok by using another micro USB power cable if the camera is powered by micro USB. These are standard cables that are used on many devices and phones. OBD power plug (used on some vehicles) If you camera is still dead, please contact us

The first thing to do if they happens is to turn ON Airplane mode on your phone and also make sure Bluetooth is turned off. Then turn on just WiFi and connect to your Dashcam wifi. Then open your Dashcam app.

We recommend using a good-quality 3M VHB adhesive pad rather than hook-and-loop mounting tape. Like our kit available here: https://www.dashcams.co.uk/product-page/genuine-3m-vhb-dashcam-adhesive-padsFor the best bond, first clean both the back of the dashcam mount and the flat surface of the bracket with a small amount of isopropyl alcohol on a clean tissue. Allow both surfaces to dry fully before applying the adhesive pad. If you are just attaching your dashcam directly to glass this also applies to the dashcam before you attach the 3m pad to it.Once fitted, roll the mount onto the screen so as to avoid any air bubbles and press firmly for around 30 seconds. Ideally, leave it for 24 hours before exposing it to heat, direct sunlight or the weight of the dashcam. This allows the adhesive to cure properly and gives it the best chance of staying securely in place, particularly in warmer weather.Some professional installers use a very small amount of nail varnish remover to prepare surfaces, as it can give a strong bond. However, it contains acetone, which can quickly mark, soften or damage certain plastics. For that reason, we recommend isopropyl alcohol as the safer option.